District Heights, MD Concrete, Foundation, Crawl Space & Basement Experts

Recently, a homeowner in District Heights, MD, reached out to us, facing a challenging and all-too-familiar problem - water intrusion in their basement. This wasn't about a little dampness; they were dealing with wet walls and peeling paint, clear signs of unwelcome moisture and humidity wreaking havoc. Understanding the critical nature of their issue, they contacted us, seeking a solution that would not just temporarily fix the problem but offer a lasting resolution. After receiving their call, our Customer Care team promptly scheduled a home inspection. When our System Design Specialist visited their home, they performed a comprehensive evaluation. They diagnosed the root cause and suggested a tailored solution that would meet the homeowner’s needs. Our recommendation was the installation of our trusted products: SuperSump, WaterGuard, IceGuard, and CleanSpace. Each of these components plays a vital role in basement waterproofing. SuperSump tackles the issue of water by efficiently pumping it out of the basement. WaterGuard serves as an exceptional drainage system, discreetly installed to channel basement water to the sump pump. IceGuard ensures that even in the coldest months, the system works flawlessly, preventing backups due to frozen pipes. Lastly, CleanSpace was added as a wall covering to block moisture and improve the basement's overall environment. A team of our skilled installers, led by an experienced foreman, executed the installation, transforming the gloomy, damp basement into a dry, pleasant space. Upon completion, the homeowner was thrilled. Not only had the space been reclaimed, but the worry of future water damage was significantly minimized, showcasing our commitment to delivering a remarkable customer experience and providing reliable solutions to homeowners' concerns.

The customer expressed worry about an excessive amount of soil eroding from the retaining wall adjacent to their driveway. Upon conducting their own examination, the homeowner also observed that the basement steps at the rear were beginning to separate from the main structure. Our technical advisor visited the property for a comprehensive assessment. During this inspection, the advisor identified cracks on the external walls of the foundation. The implemented solution involved fixing these cracks using NexusPro. We also cleaned out the gutters, extended the downspout,  and rerouted the water using an external discharge line. Finally we regraded the existing retaining wall in order to redirect the water away from the foundation.